All our products benefit of a three-year purchase warranty against manufacturing defects. 

Please note that if your product was not purchased on the Castañer website, you should contact the store where you bought it. 

The warranty offered by Castañer is the one established in the Real Decree Law 7/2021 by which the Consolidated Text of the General Law for the defense of consumers and users is approved. Therefore, any Castañer product has a three-year warranty period from the date of purchase. 

If you don't agree with the product sold by Castañer, you will have to inform us as soon as possible and ask for the product replacement.

Please contact us using the contact form with the following information so that our quality department can evaluate it:

  • Order number and date
  • Model, color and size
  • Pictures (sole, sides and shoe upper, etc.) and description of the problem

This warranty does not apply to products whose defect comes from natural wear and tear or misuse.

Please follow the instructions of the customer service department at all times to exercise your warranty rights.