Castañer admits the return of its products within a maximum period of 30 calendar days from the date of purchase.
We remind you that if the product has not been purchased directly on the Castañer website, you must go to the store where you bought it.
To request the return of a product, you must access the return portal: https://returns.reveni.io/castaner
You will need to enter the order number and the email used to make the purchase, and follow the steps indicated on the platform.
There are three ways to make a return:
1. FROM CONSIGNEE'S ADDRESS
- Pack the products using the original box or similar.
- Once you select this return method in the portal, you will receive an email with the return label.
- Stick the label to the box.
- Give the package to the carrier (DHL Express) on the requested day for pickup.
2. DHL EXPRESS POINT
- Pack the products using the original box or similar.
- Once you select this return method in the portal, you will receive an email with the return label.
- Stick the label to the box.
- Approach any DHL Express point and drop off the package. Find the nearest point on the following link: https://locator.dhl.com
3. INPOST POINT (FRANCE AND ITALY)
- Pack the products using the original box or similar.
- Once you select this return method in the portal, you will receive an email with the return label.
- Stick the label to the box.
- Approach any InPost point and drop off the package. Find the nearest point on the following link:
- France: https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi
- Italy: https://inpost.it/trova-un-locker
It is necessary to include the completed return document in the returns box. We cannot accept returns without documentation.
Upon receiving of the returned item, we will validate and refund the item within 7 working days. The time it takes for the refund to become effective depends on the destination bank.