DELIVERY TIME
The estimated delivery time from the departure of our logistic warehouse is:
- Spain: 1 to 2 working days
- UE countries: 2 to 4 working days
- United States of America and the United Kingdom: 3 to 5 working days
Deliveries will be made throughout the day, without time preference. No deliveries will be made on Saturdays, Sundays and holidays. They will be made on the next business day.
Castañer may extend delivery times in periods of sales and high season or when an irregularity is detected in the order. The delivery time will never exceed 30 days from the date of order confirmation.
HOME DELIVERY
You can currently buy from castaner.com online from the following countries:
- EUROPE:
Spain (excluding the Canary Islands, Ceuta and Melilla), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden. - UNITED STATES
- UNITED KINGDOM
You will find all our official websites in the following article: Castañer official websites
DELIVERY INCIDENTS
We will deliver your products to the address you have indicated in the purchase procedure. If an error in the address is detected, the customer service department will contact you as soon as possible.
Shipping addresses must be physical locations accessible to courier companies. We cannot deliver to collection points or post offices.
If at the time of delivery of the products there is no one at home, the courier company will make up to 3 attempts. If your shipment is not delivered after these attempts, your order will be returned to castañer and you will need to contact the customer service department to arrange delivery.
If you wish to change the delivery address after purchasing the product, please contact the customer service department using this form, indicating the order number and the correct delivery address.
At the time of delivery, you must confirm receipt of your order with the courier company.
INFORMATION ON SHIPPING COSTS
We would like to let you know that shipping costs within the European Union, the United Kingdom and the United States are free.
In case the shipment is subject to customs charges, Castañer will take care of them. You will not have to pay any amount in customs concept.
Rates are subject to occasional promotions. Castañer reserves the right to modify these amounts and conditions.