Once the purchase is registered on castaner.com, the order can no longer be modified.
We will proceed to cancel the order, as long as it is not yet in preparation and has not left our warehouse. Please contact us indicating that you wish to cancel your order and enclose the necessary information (order number, email and recipient's name). If the cancellation can be made, you will be refunded the full amount paid. You will have the possibility to place a new order with the desired items.
If the order has already been shipped, the only option will be to effectuate a return.
You will find the return instructions in the following sections: